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Home > Legal

Legal

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Ticketing Terms and Conditions

Tickets that you purchase from 180 the Strand, trading name of The Store X Limited, a company incorporated in England under no. 09732245, or that we otherwise provide to you are subject to the following terms and conditions. These should be read carefully in conjunction with the terms and conditions of use for our website.

180 operates the premises at 180 Strand, Temple, London WC2R 1EA.

Purchasing a ticket

  • Before your ticket purchase is finalised, you will be asked to confirm that the personal details you have provided to us and your ticket requirements are correct. It is your responsibility to check prior to booking that the information you have supplied to us is accurate. Once your order has been confirmed by you, we cannot accept responsibility for or offer any refunds arising as a result of incorrect information provided by you at the time of ordering your ticket(s).
  • All tickets are valid only for the specific date and time and for the number of persons stated on your ticket(s). Please check your ticket(s) carefully at the time of purchase as mistakes cannot be rectified at a later date.
  • If purchasing a concession-priced ticket, please ensure that the person the ticket is intended for meets the correct criteria and brings proof of eligibility (as required by us and notified to you) on the day of attendance.
  • If a Ticket is resold or transferred for profit or commercial gain then that Ticket will be void. If you attempt to enter the 180 The Strand, an exhibition or an event with a ticket that has been resold without our consent, you may be refused entry to 180 The Strand.
  • Tickets that have been amended, copied, or defaced in any way will not be accepted.
  • We reserve the right at our sole and absolute discretion to refuse admission or require you to leave 180 The Strand at any point on the grounds of health, safety, or security, or if you do not comply with any of these terms and conditions (including if you arrive outside of the date and time slot stated on the face of your ticket), or if your behaviour at 180 The Strand affects the enjoyment of the space by others. In such circumstances, you will not be liable to any refund or compensation from us.
  • Please keep your ticket with you at all times as proof of purchase. During your visit you must retain your ticket safely for production on request by our staff.

All visitors must comply with the following conditions of entry

  • Smoking is not permitted throughout 180 The Strand.
  • Pets or animals are not allowed except for assistance dogs.
  • You may not attend any ticketed exhibition before your allocated timeslot.
  • Offensive weapons are not permitted and those found to be carrying them will be refused entry.
  • Any attempt to access any area of 180 The Strand not designated for visitors is strictly prohibited.
  • Once you leave an exhibition, you will not be permitted to re-enter that exhibition using the same ticket.
  • Unnecessary noise (whether from a mobile phone or otherwise) or behaviour likely to annoy or offend other visitors or intimidate our staff or visitors is not permitted. Please be considerate of other visitors to 180 The Strand and keep noise levels to a minimum.
  • The use of illegal drugs at 180 The Strand is not permitted.
  • For the safety of our works of art, you must not run in any rooms of 180 The Strand, touch works of art, sit or lean against walls or plinths, or cross over.
  • Unless stated in your ticket confirmation email, photography is allowed in the exhibitions on phones and for personal use. The use of professional equipment (SLRs, video cameras, tripods, lighting etc) is prohibited to avoid compromising copyright agreements as well as for the enjoyment of other visitors.Please be considerate to visitors when using your phone’s camera in the exhibition and as a rule we ask that you avoid the use of flash photography.

Refunds and cancellations

  • Save as set out below, tickets are non-refundable once purchased and we will be under no obligation to issue refunds where you have not attended 180 The Strand at the time and on the date specified on your ticket or decide not to attend following your ticket purchase. If you need to change a booking you can email exhibitions@180thestrand.com and customer service will help you change your timeslot.
  • Tickets cannot be refunded in adverse weather conditions if an event still goes ahead.
  • In rare circumstances, we reserve the right to cancel your ticket. If we have to cancel a ticket that you have booked in advance, we will attempt to contact to you to notify you as soon as we become aware that this is necessary, and we will attempt to arrange an exchange of your ticket. This will be in the form of email for online customers, so customers are advised to check their email inbox before visiting 180 The Strand to avoid an unnecessary journey should an event be cancelled. If an alternative visit date cannot be arranged, 180 The Strand will then refund the full price paid for the relevant ticket.

Miscellaneous

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; and for breach of your legal rights.
  • However, we reserve the right to alter the advertised arrangements for any exhibition, cancel any exhibition time slot and/or close the Gallery or any temporary exhibition (or any part of them) without notice. In any such event, our maximum liability to you shall not exceed the total amount you paid for your ticket and (to the extent the law permits), we will not be liable to you for any indirect, special, or consequential losses, or for any loss of profit, revenue, goodwill, or reputation (whether direct or indirect). We will also not be liable for any delay or failure to perform our obligations where events outside our control cause that delay or failure.
  • These terms and conditions are governed by the laws of England and Wales.

Website and App Terms of Use

Data protection policy

Membership Terms and Conditions

These terms and conditions apply to membership of 180. To help you get the best out of your membership and to understand our responsibilities to you and your responsibilities to us, please read them carefully. Please remember that if you sign up to any of our online facilities or groups, extra terms and conditions may apply.

The language we use should make these terms and conditions as clear as possible but if you have any questions, a member of the management team will be happy to help you.

These terms and conditions apply at all times and take priority over anything a member of staff has told you.

1. Contracting Parties

Each member (you, your as applicable) contracts with The Store X Limited (trading as ‘180’) a company incorporated in England under no. 09732245, whose registered office is at 15 Newland, Lincoln, England, LN1 1XG (180, we, us and/or our).

2. Your membership application

By completing and submitting your application for membership via our website, you agree to be bound by these terms and conditions. Details of the various membership categories are available here.

The Membership Committee meets quarterly and admits new members when space is available. The Membership Committee shall have sole discretion as to who shall become a member of 180.

If your membership application is accepted, we will confirm this by sending you a 'Welcome to 180' email. Your annual membership will commence on the date your 'Welcome to 180' email is sent.

3. Membership renewal

Membership is for a minimum period of one year and renewable thereafter on an annual basis.

Membership renewals are not automatic and are reviewed by our Membership Committee on an annual basis. The decision of the Membership Committee is final and without appeal.

4. Membership database

It is important for us to have your current details, plus a photograph of you in our membership database. By becoming a member of 180, you agree that we can hold your personal details and a photograph to use in connection with your membership. Please let us know if your contact or payment details change.

5. Membership payment

Upon approval or renewal of your membership, your membership fees become payable immediately. By providing us with your payment details, you accept and consent to being charged with membership fees in the form requested by 180 upon your application being approved or renewed. It is within our discretion to amend our membership fees at any time, and we will notify you in advance if there are to be any changes to the amount, date or frequency of the payment of your membership fees.

Failure to pay the annual subscription (or any instalment thereof) within one month of the due date will result in the member not being admitted to the Premises and the membership being terminated.

6. Resignation of your membership

Should you wish to cancel your membership please email memberships@180thestrand.com . If you have selected monthly or annual payment and choose to resign your membership (or your membership is cancelled part way through the year), you will still need to pay your full membership fee for the remainder of the year. Refunds will be at the discretion of 180.

7. Membership cards

All membership cards must be shown at reception to gain entry to the Premises. Members may also expect to be asked to present their membership card when on the Premises. Where any member allows his or her card to be used by a non-member, such non-member shall be denied access to, or removed from, the Premises and the member whose card was used may face suspension or termination of their own membership. Please notify us immediately if your membership card is lost or stolen.

8. Your personal information

We will use the personal information you provide us in connection with your membership, in accordance with our Privacy Policy.

9. Guests

Members are permitted to bring up to three guests with them to the Premises at any one time although please be aware that during very busy times we may have to restrict member/guest access to certain areas of the Premises. A member’s guests may not enter the Premises without that member being present. Members may not be separated from their guests within the Premises or allow their guests to remain in the Premises when they leave. Members are responsible for ensuring their guests follow all 180’s rules and policies applicable to use of the Premises, and can face suspension or termination of their membership if their guests violate such rules or policies.

10. Children

180 is designed for adults, but aims to be child-friendly. Please be considerate of other members when you bring children, who count as part of your guest allowance. Please remember that your children are your responsibility at all times when present at the Premises, and ensure they are not left unattended at any time.

11. Privacy for members/guests

Members and their guests are asked to respect the privacy of other members and their guests. Failure to do so may lead to suspension or termination of membership.

12. Mobile phones

To protect the relaxed atmosphere within the Premises, members may not take or make phone calls, and phones should be set to silent mode. Texting is permitted and calls may be made in designated areas within the Premises. Please ensure that your guests adhere to our phone policy.

13. Cameras/recording devices

No cameras, video or other recording devices, whether live-streaming or otherwise and whether on a mobile phone or other medium, may be used while in the Premises other than in those areas of the Premises designated for such use (which 180 may vary from time to time). Members are responsible for ensuring their guests also abide by this rule. 180 reserves the right to take possession of and confiscate any mobile phone, camera, video or other recording device and any photos, videos or other recorded images used or taken in contravention of this rule while on the Premises.

14. Audio/video sound

Movies, videos, songs, internet calls, presentations and all other audio must only be played through headphones and should not be audible to any other member or guest present. Internet calls and meetings must only take place in designated areas.

15. Press/social media

180 operates a strict no press policy. Members will be held accountable if they or their guests disclose or identify any other members or guests who are in the Premises in the public domain, whether in any press or social media including Facebook, Twitter, Instagram and on personal blogs. Similarly, members and their guests must refrain from identifying or describing any private hire or member event occurring on the Premises.

16. Confidentiality

180’s management and staff members are required to adhere to the strictest confidentiality standards and pledge to maintain all records and personal information concerning the members and their guests in the strictest confidence.

17. Illegal drugs/substances/items

No member or guest shall purchase, use, ingest, possess, sell or otherwise distribute illegal drugs or other substances, or attempt to do any of the same with any member or guest. No member or guest shall ask any 180 staff for illegal drugs or other substances while on the Premises, or in the immediate vicinity thereof. If any of the actions above prove true, the relevant member and/or guest will be removed from the Premises and the membership in question will be terminated.

No member or guest shall purchase, sell, use or possess any object which is illegal or offensive while on the Premises or in the immediate vicinity thereof. If any such objects are found, the item will be confiscated, the relevant member and/or guest will be removed from the Premises, the membership in question will be terminated and, depending on the circumstances, we may have to call the police or relevant authorities.

18. Bills

All bills must be settled in full before leaving the Premises. There are no credit facilities. Members are responsible for their guests' bills; if they are not paid, the member may face suspension.

19. Food and beverages

180 offers many options for food and drink. Please refrain from bringing any outside food or beverages into the Premises, unless medically necessary.

20. Private hire and maintenance of the Premises

We may at times close all or part of the Premises to members and their guests for private events or for necessary maintenance, repair or redecoration work.

Where we close part of the Premises for private events, please honour and respect the privacy of all private events occurring in the Premises and refrain from communicating any information about the event to third parties in any medium.

Where all or part of the Premises is closed for maintenance, repair or redecoration work, or where we need to withdraw facilities or services because we consider that they may pose a risk to the health or safety of our members, guests or staff, or that they are detrimental to the business, we will seek to ensure that any such area, facility or service is reinstated as soon as practicable.

21. 180 events

We love to hear what our members and guests get up to at the Premises. Whilst you are a member or a guest at the Premises, we may ask you to give your views of, and experiences at, the Premises. We may also film, video or photograph our member events and activities at the Premises for use in our membership programmes, as well as advertising, promotions, public relations, and other commercial/business purposes. If you take part in these interviews or events, you agree to us using your name, image and limited other information. You also consent to us publishing any materials produced by, or for, us for any purpose without your further consent, and you waive your right to receive any payment from us in connection with such publication.

22. Accidents and injuries

We want all our members and guests to relax and enjoy the activities and facilities available at the Premises in safety. Members and their guests agree to observe 180’s rules and any signs published or displayed at the Premises at any time and to take reasonable precautions when travelling around or using the facilities at the Premises.

If a member or guest has an accident or suffers any injury at, or in the vicinity of, the Premises, please report this as soon as possible to a member of staff and, in any event, within 24 hours of the incident. As well as wanting to check on a member or guest’s wellbeing, this information is needed in order to help us comply with our health and safety obligations and for insurance purposes.

23. Entering/leaving the Premises

All members and their guests are asked to respect our nearby residents by being quiet when entering or leaving the Premises, or while in the surrounding area.

24. Animals

No animals will be allowed in the Premises except for

(a) legally recognised and certified assistance dogs; and
(b) dogs on a lead and under the control of their owner, provided that if 180 considers that the dog is being disruptive 180 reserves the right to require its immediate removal from the Premises.

25. CCTV

Members and their guests should be aware that for safety reasons, CCTV is in use at the Premises.

26. Smoking policy

All members and their guests are obligated to abide by 180’s smoking policy, and to all applicable no-smoking governmental laws, rules and regulations. No smoking (including e-cigarettes and vapes) is allowed inside the Premises at any time. 180 reserves the right to prohibit or limit smoking in any area of the Premises at any time at its sole and absolute discretion.

180 reserves the right to designate certain outside areas of the Premises as smoking areas and to change the location of such areas at any time. However, all members and their guests are requested to respect the wishes of other members and their guests with respect to smoking, and to refrain from smoking when requested to do so.

27. Disciplinary procedure

Conduct by a member or guest that is prejudicial to the reputation and character of 180 may result in suspension or expulsion of such member or guest. Such conduct may include inappropriate, violent or abusive behaviour, or the communication of information concerning 180’s affairs, members or their guests in the Premises to the media. An expelled member may not return to the Premises as a guest. A refund of the expelled member’s subscription will be at the discretion of 180. Any member or members who wilfully remove, damage or destroy any property belonging to 180, or to members or guests on the Premises, will be liable to expulsion and/or suspension or termination of their membership.

Every member binds him/herself to abide by the rules, bylaws and regulations of 180 at all times upon acceptance as a member. If 180 considers that any member’s (or his or her guests) conduct either inside or outside of the Premises is, at its absolute discretion, contrary to the interests of 180, 180 may with immediate effect expel the member or guest from the Premises and/or suspend or terminate that member’s membership without having to give any reason to such member or guest.

28. Rights and privileges of membership

A member shall be entitled to all the rights and privileges of 180 granted to a person in his or her capacity as a member and shall be bound by these rules, but shall have no proprietary rights in any of the Premises or in respect of property of 180.

29. 180 trademarks

Members and their guests shall not use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of 180 and its affiliates (the '180 Marks') without obtaining the specific prior written approval of 180 as to the specific use.

You hereby expressly recognise that the 180 Marks are the valid, unique and exclusive property of 180, its parent, affiliates and/or subsidiaries. Members and their guests may not produce, use or create, or authorise others to produce, use or create, the 180 Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations and e-mail messages) that utilise the 180 Marks without 180's prior written consent.

30. Use of equipment and facilities


Bookings for use of any of the fitness equipment, areas or facilities available at the Premises are made in accordance with 180’s Bookings Policy. Any charges that may apply will be made clear at the point of sale or booking.

Use of any of the fitness equipment, areas or facilities available at the Premises is entirely at the individual’s own risk. Members are not permitted to bring guests to the 180 Health Club. Introduction sessions explaining how to safely and properly use the fitness equipment are available. You must not use any equipment or undertake any activity at the Premises unless you are satisfied that you are competent to do so in a safe and proper manner. You will also be required to complete a health commitment statement confirming that you are in good health and in a fit state to use our health clubs.

When using any equipment and facilities available at the Premises, you must take care to safeguard your own health and safety and that of other people. You will be solely responsible for any loss or injury that you cause to yourself, other persons, or to the equipment or facilities through your unsafe or improper use of the equipment or facilities. This includes your use of them while under the influence of alcohol or medication, or your failure to advise staff of a medical condition relevant to your use of the equipment or facilities.

31. Post

In exceptional cases, members may send personal post and packages to the Premises. This facility is only available to members if the member has made arrangements in advance with 180 and the general manager has agreed to accept post and packages on their behalf. All post sent to the Premises is sent entirely at the member’s risk and 180 shall not be liable for any loss, damage or destruction to any post or package. If post is not collected within a reasonable amount of time, 180 may dispose of it or return it to sender as it sees fit. If any customs, duties or handling charges are due, the member agrees all such costs will be borne by them.

32. Liability of 180

We provide secure lockers for the storage of personal items within the 180 Health Club during your visit and all reasonable efforts are made to provide a secure environment for our members. Nevertheless, the risk of theft, damage or loss of personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to the Premises.

If you leave your items in a locker overnight but do not have a yearly locker paid for, we have the right to remove your belongings.  We will hold your belongings for 1 week after which they will be donated to charity or destroyed.

All items brought into the Premises are brought and left entirely at the risk of a member, or his or her guests. 180, its servants and/or agents shall not be liable to any member or guest for any loss, damage or injury suffered by them or their property howsoever caused, save in respect of death or personal injury to a member or guest to the extent caused by the negligence of 180, its servants and/or agents. This is not intended to affect any mandatory rights a member or guest may have under local law that we cannot legally restrict or exclude.

33. Interpretation of the rules

In the event of any dispute arising as to the meaning or interpretation of these rules, the matter shall be referred to the Membership Committee, whose decision with respect to your membership shall be final and without appeal. These rules shall be governed and construed in accordance with English law and each member agrees to submit to the exclusive jurisdiction of the courts of England.

34. Amendments to 180 rules

180 may change its rules from time to time, by displaying notification of the change on its website. Please be aware that 180 rules in your membership book may not be completely up to date and that the latest version of 180 rules are displayed on the website.

35. Contacting us

Should you have any questions regarding your membership and/or our rules, please contact us.

36. Force majeure

180 will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, pandemic, epidemic, a public health emergency, a governmental, regulatory authority, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

37. Assignment

180 may transfer this agreement to someone else: we may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

38. Severability

If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

39. Delay

Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the product or service requested, we can still require you to make the payment at a later date.

40. Amendments to these terms and conditions

We may amend these terms and conditions from time to time.

41. Governing law and disputes

These terms are governed by English law and you can only bring legal proceedings in relation to these terms in the English courts.

Booking Terms and Conditions

These terms and conditions apply to all bookings for treatment, one-to-one session, studio class, event, room or filming booking, or hair, beauty or grooming services (Services) at 180, whether made via our website (Website), our mobile application software (App), by email, over the telephone or at reception (Bookings). They contain important information applicable to Bookings and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your Booking or these terms and conditions, please do not hesitate to contact us.

Who we are

180 is a trading name of The Store X Limited, a company incorporated in England under no. 09732245, whose registered office is at 15 Newland, Lincoln, England, LN1 1XG.

180 operates the premises at 180 Strand, Temple, London WC2R 1EA (Premises).

Your booking request

Your Booking will not be complete until you receive a confirmation email from us, at which point a contract will come into existence between you and us.

We will require credit or debit card details from you to confirm your Booking. Your card will be charged upfront according to our current rate card for the relevant Services. For more details of how we will process your personal data and credit or debit card details for your reservation please see our Privacy Policy and the details set out on our booking engine.

Changing or cancelling your booking

If you wish to make a change to your Booking, please contact us using the details listed in the ‘Contact Us’ section of the Website or you can amend your booking via the booking engine on the Website or the App. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.

We will do our best to avoid having to cancel your booking, however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.

A 100% cancellation charge will be applied if you cancel any Booking less than 24 hours prior to the start time for the Booking.   If a cancellation is made more than 24 hours before the start time for the booking you will be refunded in full to the payment card used to make your Booking.

Other important terms

Other terms applicable to your Booking and use of the Premises appear on our Membership page.

We may amend these terms and conditions from time to time. Every time you wish to make a Booking on the Website or App, please check to ensure you are familiar with the terms and conditions which will apply at that time.

Privacy Policy

The Vinyl Factory Group

Trading as: The Vinyl Factory, Vinyl Factory Manufacturing, 180 The Strand, Phonica Records, FACT Magazine, FACT TV, Spaces Magazine, Vinyl Space, and The Store X.

Personal data relates to a living individual who can be identified from that data. This policy sets out the basis on which we collect and process your personal data through your use of our group websites, our digital applications (Apps) and / or signing up for newsletters, email updates, event invitations and other marketing activities either in our shops or online. By visiting this or any of our websites (also referred to as “sites”) you are accepting and consenting to the practices described in this policy.The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

Who we are

The Vinyl Factory Group (The Vinyl Factory Limited, trading as The Vinyl Factory), including our subsidiaries Vinyl Space Limited, Vinyl Factory Manufacturing Limited, Vinyl Factory Records Limited (Trading as Phonica Records), Vinyl Factory Productions Limited, Vinyl Factory Music Limited, Vinyl Factory Publishing Limited (Trading as The Spaces, FACT Magazine or FACTmag and FACT TV) and Store X Limited (trading as The Store X and 180 The Strand) (also referred to as “we”, “us” or “our”) is fully committed to both protecting and respecting your privacy.The Vinyl Factory Group manufactures, licenses and sells music related products, publishes music and property related blogs, broadcasts recorded and live streamed material, organises, promotes and hosts events and exhibition, retails books, music products, clothing, fashion and accessories, furniture and art.The Vinyl Factory Group carries on a range of commercial trading activities including the manufacture of products, the sale of products through shops and online, income from commercial partnerships including sponsorship, affinity marketing and product licensing and other commercial activities including the letting and licensing of real estate, events and exhibitions and intellectual property rights.The Vinyl Factory Limited is the controller responsible for your personal data in this privacy policy. Our registered office is 15 Newland, Lincoln LN1 1XG. If you have any questions regarding this privacy policy, the use of your personal information, or your dealings with our website or our Apps you can contact us at GDPR@thevinylfactory.com.

How do we process your personal data

We comply with our obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.We use your personal data for the following purposes:- To administer customer records, customer preferences and mailout lists;- To process orders from you for goods and services and to provide updates on shipping;- To deal with any enquiries we receive from you;- To maintain our own accounts and records and to analyse sales to help us understand our business;- To comply with legal or regulatory obligations;- To inform you of news, events, activities, services, promotions and new arrivals or releases.

How long will you use my personal data for

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Information we may collect from you

We may collect and process the following data about you:

Information you give us

- You may give us information about you by filling in forms on our website or at any of our sites or through the purchase of products / services or by corresponding with us by telephone, email or otherwise.- This includes information you provide when you subscribe to our newsletters or mailouts, or place an order on one of our sites.- The information you may give us may include your name, email address, postal address and telephone number and financial and credit card information.

Information we collect about you on Vinyl Factory Group websites

With regard to each of your visits to our site we may automatically collect the following information:- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources

- We may receive information about you if you use any of the other websites we operate or the other services we provide. There are certain third parties with whom we have to work closely (including, for example, business partners, professional advisers, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them;- If we are doing business with you we may have to conduct due diligence on you, for example where we are under a legal or regulatory requirement;- We may combine information we receive from other sources with information you give to us and information we collect about you;- We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Uses made of the information

We use information held about you in the following ways:

Information you give to us:

1. When using an online form:- We ask for your details so we can respond in an appropriate way.- In accordance with your preferences, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. If you wish us to stop contacting you please unsubscribe from the service at the foot of any of our email updates.2. When signing up for e-mail updates:- We ask for your details so we can add you to our email database and send you updates you’ve requested.- This information will not be given to any third party, except for use by The Vinyl Factory group to provide tailored tailored advertising on third party social platforms such as Facebook, Twitter, Google and Instagram and except for the purpose we may be required to do so by any law, or where you have consented to it. If you wish us to stop contacting you please unsubscribe from the service at the foot of any of our email updates.3. When purchasing a product online:- We collect various personal details about you when you purchase any products or services (e.g. retail goods) online, including name, home address, billing address, telephone number, email etc.- We use the information to process orders and to provide a more personalised service.- Collecting these details allows our system to create a customer account for you in order that we can sell you such products and services.- Having a record of your personal details also allows us to identify you if we need to contact you regarding your order, if you need to contact us to change your order.- We are also able to help if orders are lost by checking your personal details on the database.- Additionally, our bank recommends that we take the billing address of people purchasing products in advance as this can help to prevent fraudulent use of credit cards.- The information we collect in this way will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law.By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Privacy Policy. If you have any questions or concerns about the information we hold about you, you can also email us at GDPR@thevinylfactory.com.

Information we collect about you:

We will use this information:- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;- to improve our site to ensure that content is presented in the most effective manner for you and for your computer, or other device being used to access our site;- to allow you to participate in interactive features of our service, when you choose to do so;- as part of our efforts to keep our site safe and secure;- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Disclosure of your information

We may share personal information held about you in the following ways:- Within The Vinyl Factory Group, for legitimate purposes only.- We may share your information with selected third parties including:       - Suppliers, sub-contractors and business partners for the performance of any contract we enter into with you or them including payment processing services and delivery and courier companies who supply orders.       - Analytics and search engine providers that assist us in the improvement and optimisation of our site.- We may disclose your personal information to third parties:       - Through links to and from our websites to partner networks, advertisers and affiliates. These websites will have their own Privacy Policies that we do not accept responsibility for.       - In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.       - If TVFL or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.       - If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our staff, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:- The right to request a copy of your personal data which we hold about you;- The right to request that we correct any personal data if it is found to be inaccurate or out of date;- The right to request your personal data is erased where it is no longer necessary for us to retain such data;- The right to withdraw your consent to the processing at any time;- The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller (known as the right to data portability);- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;- The right to object to the processing of personal data;- The right to lodge a complaint with the Information Commissioner’s Office.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy. This policy was last updated on 17th May 2018.

Information about our use of cookies
Our websites uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Cookies are tiny text files that are stored on your browser if you agree. Most cookies contain a unique identifier called a cookie ID: a string of characters that websites and servers associate with the browser on which the cookie is stored. This allows us to distinguish your browser from other browsers, to recognize your browser by its unique cookie ID and to store information about your preferences on a particular website. This information may remain on your computer or other internet enabled device after your internet session finishes and you leave the website, but you can delete them using some browsers, manually or using system utilities. Most internet browsers are pre-set to accept cookies.

The cookies we use on our websites include:
- Session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site; and- Persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).Most major websites use cookies. Cookies cannot be used by themselves to identify you. We may share statistical information regarding cookies with third parties.1. Web analytics cookies:We use Google Analytics cookies on this website to collect information about how our visitors use and navigate this website so that we can continually work to add new features and improve your experience of it. The cookies collect information such as the number of visitors to the site, which pages they visited and whereabouts they came to the site from. This information is anonymous and cannot be used to identify you personally.2. Personalised advertising:We use DoubleClick cookies to improve our advertising – for example, to improve reporting on advertising campaign performance, to avoid showing ads the user has already seen, or to enable us to display advertising that is more relevant to users. DoubleClick cookies contain no personally identifiable information.3. Third-party cookies:During your visits to this website you may be delivered cookies by third-party websites. When you visit a page with content embedded from, for example, Facebook, Twitter, YouTube or Flickr, you may be presented with cookies from these websites.4. We have no control the dissemination over these cookies.You should check the third-party websites for more information about these.How to manage cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. You may wish to visit www.aboutcookies.org which contains comprehensive information on how to modify the cookie settings on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone or tablet you will need to refer to your device manual. If you’d like to opt out of advertising cookies, please go to the Network Advertising Initiative website http://www.networkadvertising.org/ (opens in a new window – please note that we are not responsible for the content of external websites).